Privacy Policy
Privacy Policy means the way we collect, store, use, and protect your personal information. You must review this Privacy Policy carefully. “Personal information” refers to any data that identifies a specific individual.
We do not consider any anonymous information as personal information, since it cannot be used to identify you.
We collect personal information from users who wish to use the crystaldineaura.com website or its related web pages (including, but not limited to, activities such as buying or selling goods, or contacting our Customer Support team by phone or email).
Once you provide us with your personal information, you authorize us to process it in accordance with the terms and conditions of this Privacy Policy.
We may amend this Privacy Policy at any time by posting the updated version on our website. The amended version will take effect immediately upon publication. By continuing to use the site after these changes, you agree to the updated terms regarding how we collect, process, and use your personal information.
All credit/debit card details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties.
The Website Policies and Terms & Conditions may be updated occasionally to meet new requirements and standards. Customers are encouraged to visit these sections regularly to stay informed about any changes. Modifications take effect on the date they are posted.
We encourage you to check the website from time to time for any updates or announcements related to this Privacy Policy.
Collection of Personal Information
When registering or using our site, you may be required to provide specific personal information such as your name, shipping address, email, phone number, and other identifying details.
Additionally, to verify your identity, we may request valid identification (e.g., a copy of your passport, visa, residence permit, national ID, or driver’s license).
When using the website, you must not post any personal information (including financial details) outside of the “Account Management” section. Doing so helps protect you from identity theft or fraud.
Posting personal information in any section other than “My Account” may result in suspension of your account.
We may also collect technical information such as your IP address (assigned by your ISP) to analyze site activity and improve performance.
Additionally, we may collect browser details, visited pages, frequency of visits, and other usage data.
We may gather more information through other means not specifically mentioned here, such as communications with Customer Support or responses to surveys.
Any personal data used for statistical purposes will remain anonymous.
Use of Your Personal Information
We use your personal information to:
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Provide customer service and support,
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Improve our services,
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Prevent illegal or fraudulent activities,
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Enforce the terms of the User Agreement,
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Resolve disputes,
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Collect payments,
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Send promotional emails, and
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Verify information with third parties (such as banks or credit card processors).
While we prioritize confidentiality, we may disclose your personal information to law enforcement authorities, government agencies, or other third parties when required by law or court order, or when disclosure is necessary to protect individuals from harm, prevent fraud, or investigate potential violations of our terms.
If Crystal DineAura, any of its subsidiaries, or assets are sold or transferred, your personal information may be disclosed to potential buyers as part of that transaction.
We may share your data within our group of companies for the purposes outlined in this Privacy Policy.
Retention of Personal Information
We do not sell or rent your personal information to third parties. We only share it as described in this Privacy Policy.
We retain your personal information during and after your use of the site, as required by law, to prevent fraud, resolve disputes, and assist with investigations.
Third-Party Websites
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of those sites.
We encourage you to review their Privacy Policies before providing any personal information.
This Privacy Policy applies only to personal data collected through crystaldineaura.com.
Cookies
Like many other websites, Crystal DineAura uses cookies — small files stored on your device to help recognize your browser and improve your experience.
Our cookies do not store any personal information. They help us understand which parts of our site are most visited and enhance overall functionality.
You may disable cookies in your browser settings, but doing so may affect certain site features.
Emails and Communication
We do not tolerate spam.
If you receive fraudulent or suspicious emails appearing to be from us, please report them immediately to info@crystaldineaura.com.
You must not use our communication tools to send spam or violate our user agreement. Messages may be automatically or manually reviewed to detect spam, viruses, or illegal activity.
Protection of Personal Information
By providing your personal information, you consent to its transfer outside of Egypt.
We take all necessary precautions to safeguard your data and prevent unauthorized access, use, or disclosure.
All personal data is encrypted; however, please note that no Internet transmission is completely secure, and we cannot guarantee absolute confidentiality.
You must enter your username and password each time you log in or perform transactions. Choose a strong password containing numbers, letters, and symbols, and never share it with others.
If you suspect unauthorized access, contact our support team immediately and change your password via the “My Account” section.
Data Deletion
If you wish to delete your data or deactivate your account, you can do so through your account settings,
or by contacting us at info@crystaldineaura.com with the subject line “Data Deletion.”
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our handling of your personal information, please contact us at:
info@crystaldineaura.com
(+20) 1026426251
